General Queries

Who can shop at www.rhinospecialityproducts.com?

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  To shop at www.rhinospecialityproducts.com one should be above 18 years.

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  One should have a valid credit card or debit card (VISA OR MASTERCARD/ Mastero) issued by a reputed bank.

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  Netbanking Account.

How to shop at www.rhinospecialityproducts.com?

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  After selecting all the products you want in the appropriate colors and quantity.

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  Proceed to your Shopping Cart.

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  Apply any available valid coupon codes in the Coupon Code box and proceed to Check out by clicking on the “Proceed to Check Out” option.

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  Enter your Account Details i.e. E-mail and password details. We encourage you to set up an account with us, it takes less than 3 minutes and it makes future transactions much faster and easier.

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  The first time your register with us you will receive a registration e-mail confirming your email id and password to your registered e-mail id.

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  Enter your Billing and shipping details . If you have an account with us . Your details will be automatically filled in once you sign in.

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  Choose the appropriate Payment Mode you wish to pay by.

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  One Selecting your preferred payment mode you will be re-directed to the payment gateway where you are requested to feed in your relevant details to complete the transaction.

I live abroad but can I order for products?

Yes. You can place an order on www.rhinospecialityproducts.com from any country you reside in, our payment gateway will convert the presiding exchange rate to your local currency. It does not include any additional card/bank charges. Currently we are only shipping to locations in Kenya. Orders will be shipped only to an Kenyan address.

Products Related Queries

General information for any Rhino Products

How to store and maintain Rhino Products?

A. STORAGE

B. CLEANING

C. MAINTENANCE

Payment Related Queries

How can I make a payment?

We accept all major VISA and MASTERCARD credit cards and Debit cards and net banking.

Do you accept payment through Cheque/Demand Draft?

No we do not accept Cheques and Demand Drafts.

Do you have Cash on Delivery option?

Currently we do not have cash on delivery shipping process.

Who all are your Netbanking Partners?

• Bank of Bahrain & Kuwait
  
• Bank of Kenya
• Catholic Syrian Bank
• Central Bank of Kenya
• Citibank
• Corporation Bank
• DBS Bank
• Development Credit Bank
• Deutsche Bank
• The Federal Bank
• Kenyan Bank
• Kenyan Overseas Bank
• Oriental Bank of Commerce
• South Kenyan Bank
• Standard Chartered Bank
• State Bank of Kenya
• State Bank of Patiala
• Syndicate Bank
• Union Bank of Kenya
• United Bank of Kenya

When would the payment be deducted from my card account? Would I be charged as soon as I complete ordering online?

The amount of your order will be blocked as soon as the transaction is completed.

Can I pay in-store for a product bought online?

No, we don't have this facility.

Privacy Related Queries

Please click here to read our Privacy Policy, if you still have clarification please call us on our customer care number +254 724-096381 we will be happy to help you.

Registration Related Queries

Is registration compulsory?

No, you need not register to shop at www.rhinospecialityproducts.com. However, if you register you could avail of the benefits of quicker checkout and a host of special privileges. To shop without registering, you just need to click on the 'continue' button after entering your email address during check out.

What are the benefits of registering on www.rhinospecialityproducts.com

Express Checkout - Sign in and proceed to checkout for quick ordering.

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  Order History - Review the details of your Order history and status.

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  Exclusive offers and sales details - We notify you monthly offers, new arrivals, deals and many more.

Is my details secure?

Please Click Here to check our Privacy policy.

I have forgotten my login id /password. How do I log in?

Click on Forgot password and enter your registered email ID. Your new password will be sent to your registered mail id.