Full payment on order is expected. However, other agreements can be discussed depending on a project or order.

You may pay for your purchases on Rhino Special Products using one of the following options:
  • bullet arrow VISA Credit & Debit Cards
  • bullet arrow Mastercard Credit & Debit Cards
  • bullet arrow Maestro Debit Cards issued by some banks
  • bullet arrow From your netbanking account with most Kenyan banks
  • bullet arrowYour payment card, or netbanking account will be charged when you place an order with us, or before we dispatch your order.
  • bullet arrow In the event of any part, or full cancellation of your order, after your card or netbanking account is debited, the amount you have paid for the cancelled item(s) shall be refunded to you within 15 working days
  • bullet arrow Secure payments with your Credit/Debit cards
  • bullet arrow Using your credit/debit card to shop on Rhino special products is safe. We do not capture or store your credit/debit card information on our website, and this is only entered by you on the secure payment gateway page provided by CC Avenue, our payment gateway provider. The URL of this page is https://secure.ccavenue.in/
  • bullet arrow To enhance security of your payment data, all required card details (i.e. credit/debit card number, expiration date, CVV etc.) are captured on the secured payment page, and encrypted in accordance with industry standards, and are securely transmitted to your Card Issuing bank for obtaining an authorization decision. At no time during the purchase process or thereafter, does Rhino Special Products have access to, or stores, your complete card account information. For more details on this please refer our Privacy Policy.
  • bullet arrow For greater security, credit card payments are secured by Verified by VISA facility, applicable to VISA cards. This is an additional security measure necessitating you to enter a password which only you, the card holder, can have access to. You shall enter this password directly into your card issuing bank’s secure system.
  • bullet arrow It is not uncommon for a request for credit / debit card authorization to fail once or twice before the card is finally authorized. This happens due to problems with your card issuing banks servers. You must try again till you get a successful notification.
  • bullet arrow At times the bank's payment servers or your issuing banks payment servers may be down, in which case a message will be posted informing you of the same. Under such circumstances, you can continue shopping and add items to the bag which would then be saved and you can come back later and complete the payment transaction within 24 hours..
  • bullet arrow Payment on your card bill will appear in your local currency (as per the norms of your card issuing bank). Your card will be charged as per prevailing rate of exchange and charge policies of your card issuer.
  • bullet arrow Secure payment through Netbanking You can make a payment through Net Banking directly from your Bank account. It works just like you make payments from your bank account.
  • bullet arrow On the checkout page, select the Net Banking option and then select your preferred bank from the drop down and click on Place Order button at the bottom
  • bullet arrow You will be directed to your Bank's netbanking login page from where you can login using your Net Banking login id and password and complete the payment. After the payment is successfully completed you will be directed back to our site where your order confirmation will be generated.
  • bullet arrow At no point during the transaction, does Rhino Special Products captures or store your full bank account or Net Banking details. We process the order based on the confirmation received from your bank
  • bullet arrow The Net banking facility is provided through our payment gateway provider, CCAvenue Kenya.

Refund / Credit of unused amount
  • bullet arrow When you return any item to us, in accordance with our returns policy, the amount of such return will be credited into your Rhino Special Products credit account, within two working days of the return processing.
  • bullet arrow If you have placed an order, without signing in using a password,, then we shall create an account with the email ID provided while placing the order, and email you a link, using which you can set a password for your Rhino Special Products account, into which the credits for any cancellations or returns will be mentioned. Once credited into your Rhino Special Products account, credits cannot be exchanged for cash, or credit into your card or netbanking account.
  • bullet arrow We do not accept orders on Cash On Delivery (COD)

PLEASE CALL AT +254 20 2305105 (Mondays – Fridays 8.30a.m to 5.30 p.m and Saturdays – 9.00 a.m to 2.00 p.m) OR MAIL US AT info@rhinosp.com if you have any queries or concerns about our cancellations and exchange policy.